Logic Wellness, Spa & Salon Solution for Retail Industry


ERP Solution for Wellness, Beauty Salon, Day Spa, Medi Spa & Fitness Centers

Personalized wellness has increasingly become ingrained as a part of healthy lifestyle, complementing scientific and medical approaches. India enjoys a surge with affordable medical tourism, Ayurvedic spas and many famous practices of Yoga, driving visitors from corners of the world.

Increased popularity of Wellness Spas, Slimming Clinics, SPA resorts, at global platform invites heavy competitions, where concerned entrepreneurs continuously lookout for innovative measures to enhance profitability and branding.

However, dealing with rare inventories, perishable stocks and elite groups of customers, and managing multiple outlets to ensure best quality services at profitable prices becomes much challenging.


Benefits - By Verticals

  • Wellness industry is completely depends on predefine and planned appointment for blocking the time of stylist as well as the service room or equipments.
  • Highly expiriable as well as perishable product which are consumed for the service purpose needed to be alerted for expiry and wastage.
  • In any situation avoiding expired consumable for customer applications.
  • Business is very volatile in terms of customer walking where as appointment need to overrule in special cases.
  • Handling institutional or corporate customers like Air hostess of different aviation companies and providing them bulk benefits and discounts.
  • POS billing need to be contain both service items as well as sale-able items.
  • For yoga / fitness centre, group appointment of customers for single trainer.
  • Payment interm of advance, packages adjustments and membership card is handles successfully by our ERP.
  • Commissions for main stylist as well as assistant is very difficult handle where industry looking for more diversified commission for service different for different service and sale-able goods.

Benefits - By Industry

HAIR SALON / SPA

  • Appointment schedule – to block the time slot as well as room or equipment.

    Appointment booking is the starting point of sales cycle and it also carries complexity of single appointment, group appointment, single appoint with multiple therapist or stylist, cancellation and reschedule of appointments . Logic provides appointment book that manages all complexity in a simpler manner.

    Keep your front desk moving with an intuitive, touch-screen hair salon appointment book, and manage your day without ever having to worry about double-bookings.

    Flexible and styled to suit you, your Logic appointment book allows you to quickly re-size, reschedule and recur appointments, to save you time when you need it most.

    Scheduling appointments for service-based businesses is vital to manage rush of clients to deliver comfortable services. Logic offers a smart platform, which takes orders online, through messages, emails or directly over the phone. Also, it offers integration with IVR’s to automatically record and process orders. Bills are automatically created and printed on customers’ arrival.

  • Online Booking

    Open your hair salon to new appointment opportunities 24/7 with the most powerful online booking hair salon software on the market.

    As a fully-integrated feature, Logic online booking allows you to take appointments without the risk of overlapping or double-booking 24 hours a day, 365 days a year.

    Become easy to do business with, and watch your profits soar.

  • Client Retention & Feedback Management

    The Logic instant feedback tool has been designed to help you take control of your hair salon's reputation and provide an ongoing boost to your client relationships.

    By prompting clients to take a quick survey immediately following their appointments, you gain instant access to timely feedback as well as the chance to rectify issues as they happen.

  • Package Management & Customer Advance

    Package is the combination of multiple services offered as a single service/package. I,E bridal package, summer skincare package, weight loss package, hair shining package. These packages are again based on service count of each combined services and also on value.

    The service count is based on service count of each combined services and normally offered to individuals other than institutions or celebrities where the value base is offered to institutions and celebrities.

    At the time of offering packages to clients, the payment made against package is advance and it reduces as services availed by client. As packages offered are time base so it is essential to track the expire of advance.

  • Consumable as well as Sale-able Inventory handling

    The wellness industry having problems to manage inventories as the item matrix stands saleable inventory, consumable inventory, disposable inventory.

    Again at the time of procurement of sale-able inventory it comes in bulk such as cartons, boxes, and dozens and at the time of sale it goes on pieces basic.

    Similarly the consumable inventory that comes in carton, boxes and rolls but at the time of sale or issue it goes on pieces.

  • Text Messaging

    Logic SMS is an integrated text message service that lets you communicate more efficiently with your clients.

    With SMS, you can automatically confirm bookings via SMS, reducing the number of no-shows and cutting back the time you spend on the phone confirming appointments. SMS is fully integrated with Logic, and when clients respond your appointment book will update automatically.

    SMS also helps you quickly send marketing promotions tailored especially to your clients' needs. This personalized approach is proven to be one of the most effective ways of reaching clients.

  • Performance Analyzer

    Track your hair salon's performance using a smart dashboard.

    Set up target for a month/quarter/year and compare with the real. Target can be set for location/branch growth, therapist or stylist performance, inventory turnover, client acquisition.

    Know for certain that you’re setting realistic targets and planning effective marketing strategies.

FOR Fitness / Gym / Yoga Center

  • Group of customers seeking appointment for a single time slot for a single or group of trainers / therapist

    At festive seasons it is a common event to book appointment for a group. Logic having the solution to manage group appointment.

    Group appointment allows take appointment for more than one person or group at a single point of time at single location. Here the therapist or stylist may be one or more than one.

  • Feedback from clients / participants in a session.

    In fitness/Gym/Yoga centers group of clients are present at a single time for session. So it is not possible to get feedback from all participants in a session. To generate feedback from customers Logic provides application enabled Tab.

  • Service session management

    There are various services offered like weight loss, height gain, slimming package. These services offered in session and each session is attended by group of clients by single trainer or more than one trainer entitled by stipulated time.

  • High value & Bulky machinery maintenance

    High value & bulky machinery are used in fitness/gym centers. It is difficult to handle these costly machinery in term of the service & maintenance, wear & tear, location tracking.

    Logic provides solutions to manage the handling of machinery.

    • Track record of machinery by their unique serial number/part number and provides complete history from purchase to movement and current location.
    • Service & maintenance of machine by recording warranty.
    • Gate passes manager for in and out of machine or parts to monitor physical moment.
    • Book value of machinery.
  • Foods supplements and sale-able inventory

    The wellness industry having problems to manage inventories as the item matrix stands sale-able inventory, foods supplements, disposable inventory.

    Again at the time of procurement of sale-able inventory it comes in bulk such as cartons, boxes, and dozens and at the time of sale it goes on pieces basic.

    Similarly the foods supplements that comes in carton, boxes and rolls but at the time of sale or issue it goes on pieces.

  • Weight loss / Height gain / Slimming packages & Customer advance

    Package is the combination of multiple services offered as a single service/package. I;E weight loss package, Height gain package, slimming package. These packages are again based on service count of each combined services and also on value.

    At the time of offering packages to clients, the payment made against package is advance and it reduces as services availed by client. As packages offered are time base so it is essential to track the expire of advance.

    Customers can easily get updated by their achievements or results by comparing previous weight/height with present weight/height.

  • Text Messaging

    Logic SMS is an integrated text message service that lets you communicate more efficiently with your clients.

    With SMS, you can automatically confirm bookings via SMS, reducing the number of no-shows and cutting back the time you spend on the phone confirming appointments. SMS is fully integrated with Logic, and when clients respond your appointment book will update automatically.

    SMS also helps you quickly send marketing promotions tailored especially to your clients' needs. This personalized approach is proven to be one of the most effective ways of reaching clients.

Walk-in

  • Self Check-In

    Offer your guests the convenience of either online or in-store check-in, while you free up your staff to perform more services per hour.

    Clients checking in online can log on, view wait times and secure their spot before they arrive.

    Alternatively, your clients can also check in on a device set up in your business such as a touch screen, PC or tablet.

  • Walkin Manager

    Check in Manager is the most suitable features for salon and spas that have high volume of customer’s walk-in. The feature manages client wait time in lobby, service time, existing appointments, business hours, peak customer walk-in hours and break time. You can utilize your resource efficiently and effectively. You can take a view at glance of clients waiting, in service, returning or serviced.

    Job card no. assigned to the customer can be used as reference to input and track the information of service, product or stylist linked with a particular appointment. This can be retrieve at the time customer check-out and final bill statement.

Enterprise (multi-site enterprise)

  • Customer relationship management

    Managing your customer database is the key to service business success as it allows you to customize your offerings to the customers, know your customer likings and disliking etc. The CRM module allows you to manager comprehensive and detailed customer information which includes their contact details, treatment or service history, bill history are few of them. By looking at the customer wise profitability, you can include the customer in database while running any marketing or loyalty programs.

    Fostering customer and prospect relationships requires running of promotional and loyalty programs based on consistent and information. ERP facilitates defining rewards points, tracking customer points, redeeming points based on customer preferences, customer-buying behavior and customer segmentation.

    • Loyalty Point earning and redemption definition as per customer demand.
    • Real-Time loyalty point across all POS.
    • Card-less loyalty program - Mobile Number as Customer ID.
    • Discount card & Gift Voucher administration real-time across all POS and restricted category wise & sale volume.
    • Logic SMS & Mail integration allows to schedule event base and transaction base activity to send SMS and mail to customers.
  • Client feedback management

    Logic instant feedback tool has been designed to help you take control of your online reputation and provide an ongoing boost to your client relationships.

    By prompting clients to take a quick survey immediately following their appointments, your salon managers gain instant access to timely feedback as well as the chance to rectify issues as they happen.

  • Automated sms & mails for marketing & promotions

    Control your message across your multi-site business with automated email and SMS marketing campaigns. Triggered by client information in the system, Logic marketing delivers communications to your clients that are personalized, timely and effective.

  • Inventory control

    Logic Spa and Salon also manages and track your retail and professional products easily and accurately. Not only that you can also categories your vendors based on type of products, company, line, category or sub-category. Intuitive controls simplify setup, offer enhances flexibility and allow for simple and fast data entry.

    Track product sales and profitability performance, orders and delivery details with valuation of stock in hand. Complete audit trail for each product provides you sales, order, stock take, transaction histories and much more.

    Stock take can be done at convenience with high accuracy and minimal disruption of business operations. Stock take can be performed for individual products, companies, and suppliers. Logic spa and salon solution reveals exact stock levels and allows you to take appropriate decision on replenishment. You can also email your supplier whenever you place an order saving your time as you keep your stock levels up. With multiple level of security you can decide on users set up in menus and reporting options.

    For multiple service location with central warehouse, material indents can be raised against which stock can transferred to the request location. As location remains integrated with the central office, the documents for stock ordering and delivery moves electronically between locations.

  • Unified & universal customers across all locations.

    Streamline your client experience throughout your locations with global client history records. By making all historical retail and service information available at each of your sites, your clients will experience the same level of personalized service whenever and wherever they visit your business.

  • Security

    The information stored in the system is the lifeblood of your business and hence should always be kept secure and safe from any external eyes. The secure gateway to the information ensure that you maintain peace of mind knowing your information is protected from any wrongdoing of employee, loss of client's information or any other misuse of data.

    Multiple security levels can be set depends upon the personal authorization and powers both at entry level as well as in viewing reports. Limiting the user access not only makes the system secure but also simplifies the user work as they will be able to use only those options, screen and MIS which are limited to their assigned responsibilities.

    You can also track user’s activities thru log to verify actions performed or area accessed by the users. Integration either with access cards or biometric devices adds additional security layers.

  • Reports

    Stay in control of every aspect of your business with Logic reports and cutting-edge security features. Logic reports give you the option to quickly access data on all aspects of your business from sales to staff productivity in either summary or in-depth format.

    Logic spa and salon includes more than 100 reports enabling vital aspects of your business to be reported on. The comprehensive and powerful reporting feature is designed to ensure that you always have right check and control on your business nerve.

    From detailed stock reporting through to employee performance and your business transactions records, Logic spa and salon provides you with the right information to take your business into the right direction and profitable for you. The integrated Business intelligence tool enables you to view and examine growth pattern of your business. Reports can be further defined based on Group level at services, employees, company, branches, category/sub category, brand or suppliers etc, giving you more control over which areas of business you want to scrutinize.

    The reports can be filtered and enhanced with additional columns for more inside view and analysis. Reports configured by you as per your business needs can be saved for future reference and make you just a click away from your business scenarios. Reports can be further exported to Excel, Word, PDF, HTML formats and can be also viewed for graphical analysis.

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+91-987 687 7877, +91-172-469 9800
sales@logicerp.com, support@logicerp.com